Refund and Returns Policy

Refund & Return Policy

Welcome to Shiva Wellbeing. We are committed to making our refund and return process as clear, fair, and transparent as possible.

Please Contact Us Before Returning an Item

Before returning a product, please contact us at info@getshivawellbeing.com. We will provide you with the appropriate return instructions.

Returns sent without contacting us first may not be accepted or processed.

Shiva Wellbeing Return Policy

By submitting a return, you agree to our Return Policy and Terms & Conditions.

14-Day Return Period

You have 14 days from the date you receive your order to request a return. You must notify us by email within this period that you wish to return your purchase.

Once your return request has been submitted, you have an additional 14 days to ship the product back according to the return instructions provided by our customer service team.

Return Condition & Packaging

To be eligible for a refund, returned products must be unused, undamaged, and in their original packaging.

If your product arrives damaged, please contact us immediately. We recommend including photos of the damage so our customer service team can assist you as quickly as possible.

Return Shipping Method

All returns must be shipped using a trackable shipping method. We recommend purchasing shipping insurance for your return.

Please keep your proof of shipment and send your tracking number to info@getshivawellbeing.com once your return has been shipped.

Return Shipping Costs

Return shipping costs and the risk associated with returning the package are the responsibility of the customer. We do not reimburse return shipping costs.

Return shipping costs typically range from $8 to $30, depending on the package size, destination, and shipping method selected.

Important Additional Terms

Unclaimed Packages & Unsuccessful Deliveries

If a package is not picked up from a designated pickup location or cannot be successfully delivered after multiple attempts due to the customer's absence, this may be considered the customer's responsibility.

In these cases:

• A full refund may not be available.

• Shipping and handling costs of up to $15 may be deducted from any applicable refund.

• In certain circumstances, a refund may not be available.

We strongly encourage customers to monitor their tracking information and collect packages from pickup locations within the required time frame.

Packages Refused at Delivery

Refusing a package at the time of delivery is not considered a valid return.

Refused packages are typically returned to a carrier's sorting facility rather than to our designated return address. As a result, we may be unable to receive, process, or refund these packages.

Please always follow our official return procedure described below.

Return Process in 5 Easy Steps

1. Contact us at info@getshivawellbeing.com to request return instructions.

2. Carefully pack the product in its original packaging.

3. Ship your return using a trackable shipping method. We recommend purchasing shipping insurance.

4. Send your tracking number to info@getshivawellbeing.com once the package has been shipped.

5. Once we receive and inspect your return, any approved refund will be issued to your original payment method within 14 business days.

Items Not Eligible for Return or Refund

The following items are not eligible for return or refund:

• Custom-made or personalized products

• Products that cannot be returned for hygiene reasons, including certain personal care products

• Items returned outside the applicable return period

• Packages refused at delivery or not collected from a designated pickup location

Customer Service

If you have any questions or need assistance with your return, our customer service team is happy to help.

Email: info@getshivawellbeing.com
Phone: +1 (307) 449-2521

Customer Service Hours:
Monday-Friday: 9:00 AM-5:00 PM
Saturday: 10:00 AM-2:00 PM
Sunday & Holidays: Closed

Shiva Wellbeing LLC
34 N Franklin Ave
Ste 687 #5343
Pinedale, WY 82941
United States